Use the correct support route so your request reaches the party that can verify it.
Missing or rejected offer credit
Use the support option inside the TimeWall or other offer-provider wall first. The provider controls conversion tracking and advertiser review, so Weekly Solana cannot manually create a reward without a verified provider record.
- Record the offer name and provider.
- Include the approximate start and completion time.
- Explain which stated requirements you completed.
- Provide only screenshots or proof the provider permits.
- Never send passwords, one-time codes, private keys, seed phrases, or unnecessary identity documents.
Account and login help
Use the Forgot Password page for password recovery. For an inaccessible account, email support@weeklysolana.com from the address registered to the account. Include your username and a short description, but never include your password.
Payout support
For a payout question, include the request date, point amount, selected USDT network, and the request reference shown in your account. Do not send a seed phrase or private key. Blockchain transfers cannot normally be reversed, so members must verify the destination and network before submitting.
Chargebacks and restrictions
If a reward was reversed or the account was restricted, provide the relevant transaction or offer reference. Weekly Solana can review its own ledger and security records, but it cannot override a final advertiser or provider decision without evidence from that provider.
Response expectations
We aim to acknowledge ordinary account and payout messages within five business days. Complex provider investigations may take longer. Sending repeated messages does not accelerate a provider review.
Support email: support@weeklysolana.com